Returns & Exchanges

Returns & Exchanges

We want customers to receive the correct product in the expected condition. Return or exchange eligibility depends on the item, its condition and the reason for the request.

Before Sending an Item Back

Contact BuyBest support with your order number, the item name and clear details of the issue. Do not send a parcel back until return instructions have been confirmed.

General Eligibility

• The product should be unused, unworn and in its original condition.
• Original packaging, labels, accessories and included items should be retained.
• Items damaged through misuse, alteration or improper care may not be eligible.
• Some hygiene-sensitive, personalised or final-sale products may have additional restrictions.

Incorrect or Damaged Orders

If an item arrives incorrect, incomplete or damaged, contact support promptly and include clear photos or video so the issue can be reviewed.

Approved return, exchange and refund instructions are provided by customer support based on the specific order.